Shipping Policy

Shipping policy

Please allow up to 48 hours for processing, excluding weekends and holidays, after receiving your purchase confirmation email. Also note that shipping times and processing times may differ. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $X flat rate shipping to all U.S. and APO/FPO/DPO locations. 

Shipping optionEstimated delivery timePrice
USPS 3-Day Priority Flat Rate2-3 business days$7.99
Local Pickup (NYC)FREE
International Shipping3-10 business days$27.99

Local pickup

You can skip the shipping fees with free local pickup in New York City. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. Please send an email to ruthy@percolatekitchen.com and we’ll arrange a pickup location and time.

International Shipping

We offer international shipping to all countries in Asia, Europe, Australia, Latin America and South America. Shipping rates are calculated according to weight and distance via the USPS shipping rates calculator.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Percolate Kitchen is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at admin@percolatekitchen.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. Boxes.

Refunds, returns, and exchanges

We accept returns up to 15 business days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@percolatekitchen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at admin@percolatekitchen.com

You can find more details on our returns and exchanges, including a form to start your returns process, by clicking here.

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